Frequently Asked Questions

We sell medical essentials such as:

• Medical Uniforms (Lab Coats, Scrub Sets, slippers, etc.)

• Stethoscopes

• Suture practice kits

• Pulse oximeters

• OSCE supplies (tongue depressors, thermometers, etc.)

Yes. All branded products (like Littmann stethoscopes) are 100% authentic and sourced from verified suppliers.
We also provide high-quality copy versions of some products upon request, which are carefully selected to offer excellent performance at a more affordable price.

Yes! For certain items like lab coats, scrubs or stethoscopes, we can provide custom engraving or embroidery upon request to make your tools truly yours.

We provide guidance based on your needs and budget. Original products are recommended for long-term professional use, while high-quality copy versions are ideal for students or practice purposes without compromising performance.

Yes. Size charts are available for clothing items, and our team can help guide you if you are unsure about your fit.

Yes! Popular products are restocked regularly — follow us on Instagram for updates.

Shipping is a flat rate of 5,000 IQD to all Iraqi provinces — no hidden fees. We deliver nationwide, right to your doorstep.

Usually between 1 to 5 days, depending on your location.

Yes! We deliver to all major cities in Iraq.

If your order has not shipped yet, we can update the delivery address for you. Contact us as soon as possible so we can assist.

Contact us at +964 777 285 4113

Once your order is confirmed, we’ll keep you updated on your order and delivery status upon request by contacing us via WhatsApp or Instagram .

You can request a preferred time. Our delivery partner will do their best to match your schedule by simply adding a note when you proceed to checkouy or by contacting us at +964 777 285 4113.

Not at the moment — we currently deliver only within Iraq. However, we plan to expand in the future, and we’d be glad to offer international shipping soon!

Browse our products, add your selections to the cart, and proceed to checkout. You’ll then receive payment instructions and confirmation details.

We currently accept Cash On Delivery (COD) and Al-Rafidain Bank. After payment, send a screenshot or photo of the receipt to us via Instagram or WhatsApp to confirm your order.

Other payment methods will be provided soon to maximise the support.

You can cancel an order before it’s shipped by contacting us directly on WhatsApp or Instagram.

Yes. For hospitals, clinics, or group orders, contact us and we will provide a special offer depending on the quantity.

Conact us at +964 777 285 4113.

Our delivery partner will contact you to reschedule a suitable time.

We are sorry if you experienced this. Please contact us immediately with photos of the issue, and we will arrange an exchange as quickly as possible. We aim to provide you with the best quality and service every time.

Contact us at +964 777 285 4113 for further questions.

Yes, if the product you received is damaged or incorrect, contact us within 24 hours of delivery.

Contact us at +964 777 285 4113

Once approved, exchanges are usually processed within 1–3 working days, and the customer agrees to hand over the original item to the delivery representative at the time of exchange without payment differences, e.g. were to be another size from the same product or with difference with other products.

• We do not provide direct refund, only exchange. 

• The product must be unused and in its original packaging. 

• You must provide proof of purchase and photos showing the issue.